Ones auto queue tutorial
You can add additional recordings in the System Recordings module. This message will override any other message specified. If set to default, the standard call confirmation default message will be played unless the member is reached through a Follow-Me that has an alternate message set. Call Confirm AnnounceĪnnouncement played to the queue member announcing the queue call and requesting confirmation prior to answering. If call confirmation is enabled, the member must accept the call before it is answered and delivered. This includes queue calls to agents who are using external numbers, as well as to internal extensions whose call forwarding or follow-me settings are causing calls to route to external numbers. If set to yes, queue calls to external phone numbers are forced into call confirmation mode. The format of the hints is *45ddd*qqq where *45 is the currently defined toggle feature code, ddd is the device number (typically the same as the extension number) and qqq is this queue's number. These hints are used in conjunction with programmable BLF phone buttons to log into and out of a queue and generate BLF status as to the current state. Individual hints and dialplan are generated for each SIP/PJSIP/IAX2 device that could be part of this queue. When using the toggle codes, you must use the “Restrict Dynamic Agents” option in conjunction with the dynamic members list to control access.
#Ones auto queue tutorial password#
The password is only used when logging in with the legacy queue * code. Optional: You can require agents to enter a password before they can login to this queue. Give the queue a brief name to help you identify it. This number can also be used in conjunction with feature codes related to agent login/logoff and BLF monitoring. Use this number to dial into the queue or transfer callers to this number to put them into the queue. This dial string has an associated hint that will track the users login status of the queue, making it suitable for a phone BLF button. The system will give voice prompts to the caller to indicate status of their queue login.
#Ones auto queue tutorial how to#
Ring Strategy - A strategy for how to handle the queue and divide calls between queue members.Dynamic - The agent can log into or log out of a queue.Static - The agent is always a part of the queue and cannot log out.Agents - Members who answer the queue calls (extensions or users that log in as agents).Callers - Incoming calls placed in the queue.The Queues module allows you to create and design queues that allow callers to speak with agents as quickly and painlessly as possible. Callers placed into a queue will hear music or advertising until someone is available to answer their call. Call queues are useful when you have more callers than people available to answer calls. When a call is directed into the queue, by default, the calls are answered in a first-in, first-out order. A queue is a “stack” or “line” of calls that need to be answered. Automatic Call Distribution (ACD) or call queuing provides a way for a PBX to queue incoming calls.